Online Hospital and Telephone Triage Training Videos

  • 4.5/5 Stars
4.5 (2 ratings)
Taught by Keith Sleightholm
Video Playtime: 4 hours and 22 minutes
English English
Course Introduction
Begin course


  • 24/7 on-demand video
  • Access on mobile
  • SCORM Ready! Works with your LMS
  • Follows UK & ERC guidelines
  • Endorsed by Skills for Care
  • 8.0 hrs CPD
  • Instant printable wall certificate
  • Weekly refresher video
  • Expiration reminder
  • Student manual

Training 5 or more people?

Save on your training with discounted e-learning rates for your group or nationwide classroom courses.

SCORM ready course integrates with your LMS.

Hospital and Telephone Triage At a Glance

  • Covers hospital and telephone triage
  • Ideal for 111 operators or hospital staff
  • Includes taking of clinical observations to triage correctly
  • Certified CPD at the highest level
  • Learn at your pace with our video online training
  • See practical scenarios covering many different subjects that you will come across
  • This qualification and most of the other ProTrainings qualifications are Endorsed by TQUK to show our commitment to extra levels of compliance and quality assurance

In the first section, we look at how the course works and how you access the modules. We also give an introduction to the subject of triage and what to expect.

In this section, we answer the question of what is triage and we look at the goals of triage. It is important to keep good records and we discuss electronic patient records and what you need to do. We also look at what discriminators are and how we triage correctly. Being aware of Health and Wellbeing in the triage workplace is important to recognise and be aware of and finally, we look at your first impression.

In the Triage in the Medical Setting section, we look at many different subjects including the ABCDE approach and triage. We also look at how important it is to listen carefully to the patient and how you can assess the pain they are in. Making sure you understand the patient needs is an important part of triage and we look at active listening and other things you need to do and include like the ABCDE approach in triage, assessing pain, analgesia in triage, NEWS2 and many other subjects. We also look at mental health issues.

Clinical observations are an important part of triage and in this section, we look at the main observations you will take in the triage role. These include penlight torches, blood pressure, pulse, pulse oximetry, blood sugar testing and temperature. We also look at interpreting these results.

In this section, we look at lots of different scenarios acted out in different conditions you may come across and we then tell you a debrief of what was done and why. We include many different illnesses, injuries and conditions.

Telephone triage is similar to face to face triage but it is harder as you can only talk to the patient not do any actual observations. In this section, you will see a variety of telephone triage scenarios and how they are handled.

In this section we look at how to review the course content, take your course test and print your certificate, evidenced-based learning statement and Certified CPD statement.