(6 Ratings)

Hospital and Telephone Triage

Learn the fundamentals of triage protocols to ensure that the patient is triaged quickly and to the right place for the best form of treatment.

This Course Includes:

  • Follows UK & ERC guidelines
  • Endorsed by Skills for Care & TQUK
  • 8.0 hrs CPD Certificate
  • Evidence Based Training Certificate
  • Instant printable wall certificate
  • 24/7 on-demand video
  • Access on mobile
  • Weekly refresher video
  • Expiration reminder
  • Student manual

Course Details

Video Playtime

4 hours and 28 minutes




Keith Sleightholm



Hospital and Telephone Triage at a Glance

This course is based on nationally accepted triage protocols to ensure that the patient is triaged quickly and to the right place for the best form of treatment. This course is ideal for many sectors including 111 call and integrated urgent care clinical assessment services.

You will learn about triage and the basics of how it is done.  You will also learn about clinical observations that you will need to complete when you are carrying out triage then you will see loads of examples of hospital triage and a debrief of what was done and why. 

Included in the course are examples of telephone triage as this has different requirements as you cannot see the patient or gain effective clinical observations.

Frequently Asked Questions

Which occupations use this course?

The Hospital and Telephone Triage Course is perfect for:

  • Nurses
  • Hospital workers
  • 111 call centres and workers
  • Integrated urgent care clinical assessment services
  • Responders
  • Military and armed forces

What is CPD and why is having Certified CPD important?

CPD stands for Continuous Professional Development and is required in many business sectors. Even if you do not require a set CPD credit level, having Certifed CPD ensures the quality of training. ProTrainings are the highest gold standard of CPD ensuring that all courses are externally verified and mapped to the highest levels.

What is "SCORM ready" and will courses run on a LMS?

SCORM Ready means that online courses can run on any compatible Learning Management System (LMS). SCORM courses run seamlessly on your existing LMS system without a separate login so staff only login using the existing company system. ProTrainings online courses have an advanced SCORM ready system to give more features than any other company.

Do I receive a certificate after completing your online training?

Yes, when you complete the online course you will be able to download and print a compliant completion certificate, evidenced-based learning statement to confirm course content and a certified CPD statement. There is no extra charge for the certificate.  You can also buy a printed certificate to be posted to you for a small extra fee.