Hospital and Telephone Triage Training Videos

(3 Ratings)

Learn the process of hospital and telephone triage with scenarios on many conditions you may see.

Course Introduction

In the first section, we look at how the course works and how you access the modules. We also give an introduction to the subject of triage and what to expect.


What is Triage?

In this section, we answer the question of what is triage and we look at the goals of triage. It is important to keep good records and we discuss electronic patient records and what you need to do. We also look at what discriminators are and how we triage correctly. Being aware of Health and Wellbeing in the triage workplace is important to recognise and be aware of and finally, we look at your first impression.


Triage in the Medical Setting

In the Triage in the Medical Setting section, we look at many different subjects including the ABCDE approach and triage. We also look at how important it is to listen carefully to the patient and how you can assess the pain they are in. Making sure you understand the patient needs is an important part of triage and we look at active listening and other things you need to do and include like the ABCDE approach in triage, assessing pain, analgesia in triage, NEWS2 and many other subjects. We also look at mental health issues.


Clinical Observations

Clinical observations are an important part of triage and in this section, we look at the main observations you will take in the triage role. These include penlight torches, blood pressure, pulse, pulse oximetry, blood sugar testing and temperature. We also look at interpreting these results.


Triage Example Scenarios

In this section, we look at lots of different scenarios acted out in different conditions you may come across and we then tell you a debrief of what was done and why. We include many different illnesses, injuries and conditions.

Heart Palpitations

Heart Palpitations


04:23
English
Chest pain

Chest pain


03:30
English
Debrief - Chest pain

Debrief - Chest pain


00:55
English
Headache

Headache


06:13
English
Debrief - Headache

Debrief - Headache


01:40
English
Allergy

Allergy


04:09
English
Debrief - Allergies

Debrief - Allergies


01:02
English
Anaphylaxis

Anaphylaxis


01:27
English
Debrief - Anaphylaxis

Debrief - Anaphylaxis


00:56
English
Meningitis

Meningitis


03:00
English
Debrief - Meningitis

Debrief - Meningitis


01:19
English
Vaginal bleeding

Vaginal bleeding


03:04
English
Ectopic pregnancy

Ectopic pregnancy


04:18
English
Abdominal pain

Abdominal pain


03:38
English
Testicular pain

Testicular pain


02:19
English
Urine retention

Urine retention


02:13
English
Minor arm injury

Minor arm injury


03:19
English
Falls vs collapse

Falls vs collapse


04:41
English
Head injury

Head injury


04:48
English
Debrief - Head injury

Debrief - Head injury


01:43
English
Dental problem

Dental problem


02:17
English
Eye injury

Eye injury


02:47
English
Debrief - Eye injury

Debrief - Eye injury


01:12
English
Poisoning

Poisoning


03:46
English
Debrief - Poisoning

Debrief - Poisoning


01:09
English
Circumference burn

Circumference burn


02:53
English
Rectal bleeding

Rectal bleeding


03:56
English
Ear, nose and throat

Ear, nose and throat


03:35
English

Telephone Triage

Telephone triage is similar to face to face triage but it is harder as you can only talk to the patient not do any actual observations. In this section, you will see a variety of telephone triage scenarios and how they are handled.


Course Summary

In this section we look at how to review the course content, take your course test and print your certificate, evidenced-based learning statement and Certified CPD statement.

Course Summary

Course Summary


02:07
English

Course Details

Video Playtime

4 hours and 22 minutes

Captions

English

Instructor

Keith Sleightholm

Audio

English

Hospital and Telephone Triage at a Glance

  • Covers hospital and telephone triage
  • Ideal for 111 operators or hospital staff
  • Includes taking of clinical observations to triage correctly
  • Certified CPD at the highest level
  • Learn at your pace with our video online training
  • See practical scenarios covering many different subjects that you will come across
  • This qualification and most of the other ProTrainings qualifications are Endorsed by TQUK to show our commitment to extra levels of compliance and quality assurance

Ready to get started?

Hospital and Telephone Triage

4 hours and 22 minutes
English
£149.95 + VAT