Hospital and Telephone Triage

91 videos, 4 hours and 28 minutes

Course Content

Establishing patient history

Video 16 of 91
3 min 19 sec
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Establishing Patient History in Triage: Tips and Techniques

Importance of Patient History

Understanding how to effectively gather and assess patient history in a triage setting:

  • Identifying Chronic Illnesses: Patients often present with known medical conditions that may worsen (acute-on-chronic). Focus on what has changed and why they are seeking care today.
  • Relevance and Conciseness: Avoid delving too far into historical details that are not pertinent to the current visit. Concentrate on changes in symptoms and their relevance to the current complaint.

Strategies for Effective History Taking

Practical tips for maintaining focus and relevance during patient history assessment:

  • Body Language Awareness: Use non-verbal cues to guide the conversation and keep it focused on the presenting issue.
  • Active Triage Management: Maintain control of the triage process by steering the conversation towards relevant information without unnecessary diversions.
  • Clear Communication: Emphasize the importance of concise and accurate information from the patient to facilitate efficient triage.

By following these guidelines, healthcare professionals can ensure a thorough yet focused assessment of patient history, leading to appropriate triage decisions and efficient patient care.