Health and Wellbeing in the triage workplace
Want to watch this video? Sign up for the course
or enter your email below to watch one free video.
Unlock This Video Now for FREE
This video is normally available to paying customers.
You may unlock this video for FREE. Enter your email address for instant access AND to receive ongoing updates and special discounts related to this topic.
Support for Practitioners Dealing with Distressing Phone Calls in Triage
Understanding the Emotional Impact of Triage Calls
Mark discusses the emotional challenges of handling distressing phone calls in triage:
- Types of Calls: Calls involving palliative care and end-of-life situations are particularly impactful.
- Emotional Burden: Dealing with anxious relatives and discussing emotive subjects can be mentally draining.
Available Support for Triage Practitioners
Shawn outlines the support options for practitioners:
- Line Manager Support: Always available for practitioners needing immediate assistance or debriefing.
- On-Site Supervisors: Accessible within the triage centre to provide downtime and emotional support.
- Mental Health First-Aiders: Trained individuals with counselling skills available to discuss and assist with emotional challenges.
- Employee Advisory Programme: Offers formal support including counselling services for those needing additional assistance.
It's crucial for practitioners to know they are not alone and support is readily accessible.