Telephone triage - Scenario summary
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Optimal Approach in Telephone Triage
Introduction to Structured Communication
Effective Telephone Triage: Following a structured approach ensures thorough patient assessment and optimal care.
Key Steps in Telephone Triage
Structured Approach: Begin with introduction, gaining consent, and gathering relevant medical history.
Patient-Centred Management
Patient's Best Interest: Even when patients prefer not to be seen, explaining the benefits of a face-to-face consultation ensures comprehensive care.
Ensuring Optimal Outcomes
Outcome Focus: Adhering to the structured process protects patient welfare and enhances overall outcomes.