Hospital and Telephone Triage

89 videos, 4 hours and 22 minutes

Course Content

Telephone triage - Scenario summary

Video 88 of 89
1 min 7 sec
English
English
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I think what is evident from the scenario is that we have just gone through a telephone triage. Despite what the presentation is and the nature of the call or the caller, if you follow the structured approach to opening the conversation, introducing yourself, gaining consent, gaining information, getting all the medical history and relevant to the presenting call, you can then enter into a management plan with the patient, which is in the patient's best interest. Even when the patient does not want to be seen face-to-face, is demanding a prescription without being seen, if you go through the time and the effort to explain why it is in the patient's best interest to be seen face-to-face, it is in the patient's best interest basically, and it protects everybody and ensures the best outcome. I would say just stick to the structure and act accordingly to what information you get from the consultation.