Hospital and Telephone Triage

91 videos, 4 hours and 28 minutes

Course Content

Heart Palpitations

Video 34 of 91
4 min 23 sec
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Triage Assessment: Patient Consultation Example

Introduction to Triage Assessment

Hello, my name is Mark and I'm one of the triage nurses on duty tonight. Let's quickly assess your condition to determine the best course of action.

Confirming Patient Details

Could you please confirm your name and date of birth?

Brenda: I am Brenda King, born on the 20th of January 1997.

Mark: Excellent. What symptoms are you experiencing, Brenda?

Brenda: Sometimes I feel my heart racing and occasionally it feels like it skips a beat. I'm quite concerned about it.

Assessment of Symptoms

Mark: How long has this been happening?

Brenda: It's been on and off for about a month now. I can feel it beating fast right now.

Mark: Have you had any shortness of breath?

Brenda: No.

Mark: Any chest pain?

Brenda: No.

Mark: Has this happened before?

Brenda: About a year ago, but just once.

Mark: And did you seek medical help then?

Brenda: No, it was just a one-time thing. But now it's happening regularly.

Physical Examination

Mark: Let's start with checking your blood pressure first.

Brenda: Okay. I'm not going to die, am I?

Mark: No, we're just assessing you to determine the best care for you.

Mark: Please relax your arm.

(Procedure continues...)

Discussion and Plan

Mark: Your blood pressure looks good. We'll need to do a heart tracing to understand more about your symptoms.

Brenda: Okay.

Mark: You'll be moved to another area where a doctor will further assess you, possibly taking blood tests.

Conclusion of Consultation

Mark: If you leave this room and follow the counter around to the left, someone will conduct a heart tracing for you. Thank you.

Brenda: Okay, thank you so much.

Mark: You're welcome. Take care.