Hospital and Telephone Triage

91 videos, 4 hours and 28 minutes

Course Content

Mental health and telephone triage

Video 19 of 91
2 min 46 sec
Want to watch this video? Sign up for the course or enter your email below to watch one free video.

Unlock This Video Now for FREE

This video is normally available to paying customers.
You may unlock this video for FREE. Enter your email address for instant access AND to receive ongoing updates and special discounts related to this topic.

Triage Strategies for Patients with Mental Health Issues

Challenges of Triage in Mental Health Cases

Addressing the complexities of triaging patients with mental health concerns:

  • High Workload Impact: Mental health crises often constitute a significant portion of out-of-hours triage demands.
  • Communication Difficulties: Patients may struggle to articulate their condition or may resist speaking during consultations.

Effective Approaches in Triage

Strategies to manage and support mental health patients during triage:

  • Empathetic Approach: Treat every mental health patient with compassion and patience, ensuring they feel heard and understood.
  • Risk Assessment: Assess the immediate risk of self-harm or suicidal ideation through careful questioning about intentions and plans.
  • Utilizing Available Information: Gather details about current medications and their dosages to gauge the patient's condition management.
  • Escalation Protocols: If there is a perceived risk of harm and communication abruptly stops, escalate the case to emergency services, potentially involving ambulance and police services.

Following such incidents, ensure thorough documentation and appropriate referrals to safeguarding boards for vulnerable adult protection.