Managing Patient Expectations in Triage: Tips and Insights

Understanding Patient Expectations

Exploring strategies to manage patient expectations effectively during triage:

• Common Challenges: Patients often arrive with expectations for immediate treatment or specific interventions that may not align with the rapid assessment nature of triage.
• Experience with Patient Expectations: Addressing instances where patients anticipate outcomes that triage may not directly provide.

Strategies for Effective Management

Insights into handling patient expectations during the triage process:

• Setting Clear Expectations: Communicate early on that triage involves a rapid assessment to determine appropriate next steps rather than detailed treatment.
• Emphasising Safety and Assessment: Ensure patients understand the primary goal is to assess their condition swiftly and direct them to the appropriate level of care.
• Avoiding False Promises: Refrain from guaranteeing specific tests or treatments (e.g., x-rays, blood tests) during triage to manage expectations realistically.
• Documenting and Updating: Accurately record patient assessments and decisions made during triage to maintain clarity and continuity of care.

By adhering to these practices, healthcare providers can navigate patient expectations effectively in triage settings.