Course Content

• Telephone Triage Introduction
  • Course Introduction
  • Introduction to telephone triage
• What is Triage?
  • What is Triage
  • The goal of triage
  • Electronic patient records
  • Discriminators
  • Health and Wellbeing in the triage workplace
  • How do we triage correctly
  • Initial impression
• Triage in the Medical Setting
  • ABCDE and triage
  • Active listening
  • Analgesia in triage
  • Assessing pain
  • Documentation and triage
  • Establishing patient presentations
  • Establishing patient history
  • Existing medications
  • Managing patient expectations
  • Mental health and telephone triage
  • NEWS2 and triage
  • Computer-based telephone triage
  • Triage categories
  • Professional considerations
• Ten Second Triage
  • The Ten Second Triage Tool
  • Using The Ten Second Triage Tool
• Telephone Triage
  • Additional considerations
  • Scenario 1 - Tonsillitis
  • Scenario 2 - Chest pain
  • Scenario 3 - Mental health - Depression
  • Scenario 4 - Awkward patient and antibiotics
  • Scenario 5 - Lower back pain
  • Telephone triage - Scenario summary
• Course Summary
  • Course Summary